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Frequently Asked Questions
- Application Status
- Credit/Debit Disputes
- Donation & Partnership Requests
- Payments and Cash Back
- About The RaceTrac Debit Card
To apply for RaceTrac, please submit an application through our Opportunities page . Once submitted, your application will be reviewed by Human Resources. If interested in moving forward, a Human Resources team member will reach out to set up an interview.
Due to the volume of applications, the process can take up 4 weeks.
Yes, all RaceTrac locations have an ATM.
Balance inquiries via ATM are free at all RaceTrac locations. In our Louisiana and Texas regions, ATM usage is free for all users whose debit cards can be processed via the Allpoint network. In our Florida and Georgia regions, ATM usage is free for all Fifth Third Bank debit cardholders. Otherwise, there is a surcharge on cash withdrawals only. The surcharge amount will vary by store region.
Please contact your financial institution.
When a transaction times out on an ATM, the ATM will hold the card as a safety precaution to avoid potential fraud. To retrieve your card, you will need to contact your financial institution.
You will need to contact your bank/financial institution.
We apologize for the inconvenience. You will need to seek support from your bank/financial institution to restore your funds.
Please contact our Guest Engagement team at email@example.com or 1-888-636-5589.
Please email your information to firstname.lastname@example.org.
No, none of our RaceTrac locations offer cash back.
All RaceTrac locations accept Visa, Mastercard, AMEX, Discover, WEX, Voyager, Debit and EBT (EBT not accepted at RaceWay locations). At our RaceTrac Travel Centers and Extended Diesel Offer locations, we accept Comdata, EFS, FleetOne, TCH and T-Check in addition to the options listed above.
When using a credit, debit or gift card at the pump, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.
This hold is usually released when the completed transaction is received by your bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.
It is dependent upon your financial institution, but it can be up to $99.
If you do not use the entire amount that you prepaid, please allow your financial institution a couple days to release the remaining funds.
RaceTrac Debit is a secure and simple way to pay at RaceTrac. By linking your checking account to your RaceTrac Debit Card, you’ll have the benefit of paying for your purchase without annual fees or finance charges. Plus, you’ll instantly save on fuel purchases. The RaceTrac Debit Card can only be used at RaceTrac locations.
Pick up a RaceTrac Debit Card inside any RaceTrac store and follow the instructions on the package or click here to sign up.
Using the RaceTrac Debit Card is easy. Use it the same way you would use any other debit card at the pump. You may also use the RaceTrac Debit Card to pay for purchases in the store.
Your 7¢ per gallon discount is instantly applied at the pump. Swipe your card, enter your Secure ID and watch the price roll back instantly. Discounts apply to fuel purchases only and will not be applied to in-store merchandise.
Enrollment can occur instantly but also take up to three (3) business days after the enrollment date. If additional information is needed, you will be notified of the activation step and program details through subsequent email messages.
Yes. Simply pick up another card in-store at any RaceTrac location and call Customer Service (800-683-6360) to activate it.
The security of your data is very important. The RaceTrac Debit Card is more secure than a credit card or writing a check. You will set up a 4 digit Secure ID (PIN) so that the card can’t be used if lost or stolen. Your enrollment data is kept safe in secured database servers. If you have enrolled in the RaceTrac Debit Card program, the data you have provided is required to verify and link your information to your RaceTrac Debit Card in order to perform transactions. All bank information and Secure IDs are encrypted as soon as your enrollment is submitted.
We want to provide you with a convenient way of paying for gas at a lesser price and also to pay for items inside RaceTrac stores. This is no different than writing a check at the supermarket and being asked to show your driver's license as an ID. The driver's license will be used only to verify your identity as a participant in the program.
When you enroll in the RaceTrac Debit Card program, the last four digits of the social security number are used for identity verification purposes (in addition to the other information you provide during enrollment). The security of your data is very important. Your enrollment data is kept safe in secured database servers. This information is encrypted as soon as your enrollment is submitted.
You will receive an email receipt for each purchase you make using your RaceTrac Debit Card. Your email address also becomes your login username to the member website where you can manage your payment account information, view your transaction activity and/or change your Secure ID if needed.
Your enrolled bank account information must be validated to ensure the correct account number, the account is open, and most importantly that the account belongs to you. This can be done by submitting a small deposit and withdrawal to your bank account. These “challenge” transactions are a test to confirm the validity of the account. The enrolled payment card account is not activated until this bank verification process is completed. You must confirm these penny transactions once they appear in your account. A “verification” email will be sent to you upon enrollment, which explains this activation process.
No. The Secure ID that you select can be any 4-digit number you choose and does not have to be the same as your general debit card PIN. It is important to remember your Secure ID in order to use this method of payment.
You may change your Secure ID by logging into the member website or the member link provided on the RaceTrac website . Once you log in, you will need to click on your card/mobile number, then select the “Update My PIN” option. If you forgot your current Secure ID, then click on “Forgot PIN?” and follow the directions to reset or change your Secure ID
It will be necessary to replace your RaceTrac Debit Card if the magnetic stripe does not work. You will need to pick up a new card at any RaceTrac location and call Customer Service (800-683-6360) to add the new card and turn off the damaged card.
You should login to the member website to report your lost/stolen card. This will immediately deactivate the card. You may pick up a new card at any RaceTrac location and call Customer Service (800-683-6360) to have the replacement card added to your account.
RaceTrac does not charge any fees to enroll in the program or use the card.
Click here to login to your account.
Yes, the usage limits on your account are as follows: $100 daily single limit transaction, $150 daily limit, 5 transactions per day, $500 weekly limit, 15 transactions per week