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Frequently Asked Questions


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Can I schedule an interview?

To apply for RaceTrac, please submit an application through our Opportunities page. Once submitted, your application will be reviewed by Human Resources. If interested in moving forward, a Human Resources team member will reach out to set up an interview.

How long does it take for a recruiter to contact me?

Due to the volume of applications, the process can take up 4 weeks.

The in-store ATM did not dispense my money, what can I do?

Please contact your financial institution.

The ATM took my card and I’m unable to retrieve it. How do it get it back?

When a transaction times out on an ATM, the ATM will hold the card as a safety precaution to avoid potential fraud. To retrieve your card, you will need to contact your financial institution.

How can I get a receipt for the withdraw/deposit I completed at an ATM?

You will need to contact your bank/financial institution.

There was a fraudulent transaction completed at RaceTrac and I did not authorize it. How can I get a refund?

We apologize for the inconvenience. You will need to seek support from your bank/financial institution to restore your funds.

I have a duplicate charge on my account for a transaction I completed at RaceTrac. How do I get a refund?

Please contact our Guest Engagement team at guest@racetrac.com or 1-888-636-5589.

Who can I contact?

Please email your information to partnerships@racetrac.com.

Why does RaceTrac place a hold on guest’s accounts?

When using a credit, debit or gift card at the pump, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.

How long does it take for a hold to be released?

This hold is usually released when the completed transaction is received by your bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.

How much can be held when a transaction is completed at the pump?

It is dependent upon your financial institution, but it can be up to $99.

If I prepay inside the RaceTrac location will there be a hold on my account?

If you do not use the entire amount that you prepaid, please allow your financial institution a couple days for them to release the remaining funds.

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