Have a question? We may have an answer.
Frequently Asked Questions
- Application Status
- ATM Errors
- Credit/Debit Disputes
- Donation & Partnership Requests
To apply for RaceTrac, please submit an application through our Opportunities page. Once submitted, your application will be reviewed by Human Resources. If interested in moving forward, a Human Resources team member will reach out to set up an interview.
Due to the volume of applications, the process can take up 4 weeks.
Please contact your financial institution.
When a transaction times out on an ATM, the ATM will hold the card as a safety precaution to avoid potential fraud. To retrieve your card, you will need to contact your financial institution.
You will need to contact your bank/financial institution.
We apologize for the inconvenience. You will need to seek support from your bank/financial institution to restore your funds.
Please contact our Guest Engagement team at firstname.lastname@example.org or 1-888-636-5589.
Please email your information to email@example.com.
When using a credit, debit or gift card at the pump, your financial institution may place a monetary hold on your account. This hold is usually released when the completed transaction is received by the bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.
This hold is usually released when the completed transaction is received by your bank, but the release of the hold may take several days, depending on your bank’s policy. Please check with your financial institution for more information.
It is dependent upon your financial institution, but it can be up to $99.
If you do not use the entire amount that you prepaid, please allow your financial institution a couple days for them to release the remaining funds.