Updated January 12, 2022
IF YOU DO NOT AGREE TO THESE REWARDS TERMS, YOU MAY NOT PARTICIPATE IN THE REWARDS PROGRAM.
These Rewards Terms apply to your access to, and participation in, the RaceTrac Rewards loyalty program which is operated by RaceTrac, Inc., or its subsidiaries and affiliates, agents and licensees (collectively, “RaceTrac” or “we”, “our” and “us”) in the United States through our rewards website and mobile application (the “Rewards Program”). These Rewards Terms do not alter in any way the terms or conditions of any other agreement you may have with us. The terms "Member," "Members," "you," and "your" apply to you as a member of the Rewards Program; the term "account" refers to your Rewards Program account.
We may change, modify, update, change, suspend, terminate and/or eliminate the Rewards Program and/or these Rewards Terms or any other policy, FAQ, or guideline pertaining to the Rewards Program, including without limitation modify the number of Points (as defined below) required to be eligible for any or all Rewards, at any time and in our sole discretion. Any changes or modifications to these Rewards Terms will be effective immediately, unless otherwise stated, upon posting the changes or modifications to the applicable portions of the Sites, and you waive any right you may have to receive notice of any such changes or modifications. Your continued participation in the Rewards Program confirms your acceptance of any such changes or modifications.
This Rewards Program, including without limitation the Sites (only those portions related to the Rewards Program) and the portion of the Mobile App used to access your account (collectively, the “Mobile App” together with the remaining portion of the Sites used to access and use the Rewards Program, the “Rewards System”) is not targeted towards, nor intended for use by, any anyone under the age of 13. The Rewards System will be deemed part of the Sites.
Enrollment is available to U.S. residents only who are 13 years of age or older. If you are between the ages of 13 and 18, you may only use the Rewards Program under the supervision of a parent or legal guardian who consents and agrees to be bound by these Rewards Terms with respect to your use and participation in the Rewards Program and Rewards System.
To become a member in the Rewards Program, you must complete the following steps:
- Download the Mobile App to your Android™ or iPhone® device or access the Mobile App via the Sites.
- Follow the prompts to create an account using a valid email address, phone number, and password.
- Start earning Points on qualifying purchases made at RaceTrac locations (see “Earning Points” below for further details) by (i) scanning the barcode in your Mobile App, (ii) entering your account phone number on the pin pad, or (iii) swiping/scanning your Rewards+ debit card.
You can also use the Mobile App to pay for purchases by registering a RaceTrac gift card to your Mobile App account. You can purchase a gift card (“Gift Card”), register an existing Gift Card, and reload a Gift Card, all through the Sites. See “Cards” section within the Sites (whether the Mobile App or otherwise) for further details.
Your RaceTrac Gift Card is good at participating RaceTrac locations only. There is no expiration date or management fee for your Gift Card. The RaceTrac Gift Card is redeemable for merchandise only (except as provided below in the “Redeeming Rewards” section, and may not be redeemed for cash, check credit or equivalent, and have no cash value. Your RaceTrac Gift Card is issued by Consumer Incentive Programs, Inc. Use of your RaceTrac Gift Card constitutes your acceptance of the Terms as well as additional terms applicable to your purchase, registration and/or use of a Gift Card through the Mobile App. You may not use a Gift Card through the Mobile App to purchase tobacco products, pre-paid cards, alcohol, lottery items, or money order or financial services.
If you have any questions regarding your RaceTrac Gift Card, to reload your Card with more value, purchase additional Cards, or to check your balance, see your local RaceTrac store, visit www.racetrac.com, or call 1-888-636-5589 for customer service. Member should promptly update account information with any changes, such as updated name, telephone numbers, and email address by updating your account settings.
Earn points “Points” in your account when you purchase Qualifying Products at participating RaceTrac locations only. Points will be earned and redeemed as specified in the Rewards Points Terms accessible here or via the link below:
Based upon the number of Points you earn, you may be eligible for rewards offers through your RaceTrac Rewards account for redemption of merchandise available in-store at participating RaceTrac locations (“In-System Rewards”).
In addition, you may periodically receive coupons through the Rewards System based on your Points balance and/or your purchase activity or history. You may choose to gift Coupons you receive to another Rewards Program member through the Rewards System only. Once a Coupon is transferred, it will no longer be in your account and cannot be reclaimed.
“Qualifying Products” means all products purchased at participating RaceTrac locations, except alcohol products, tobacco products, purchase or reload of a RaceTrac Gift Card, purchases involving redemption of Points, money orders/transfers, lottery tickets, and other services, as well as any other items expressly excluded in the Rewards Points Terms or otherwise specified as exclusions by RaceTrac from time to time or where prohibited by law.
Earning Points on In-Store Purchases
To earn Points for in-store purchases, Members must be enrolled in the Rewards Program through the Rewards System and (i) present your mobile device, with the barcode provided via the Mobile App visible on the screen, for the cashier at a participating RaceTrac location, (ii) scan while making your purchase of Qualifying Products at a participating RaceTrac location, or (iii) enter your Account phone number on the pin pad or scan/swipe your Rewards+ debit card. For a list of participating locations, please visit www.RaceTrac.com or the “Stores” section within your Mobile App.* The barcode must be scanned prior to completion of the transaction in order to earn and/or redeem Points.
*Certain locations may have cashier stations which do not have functionality to award points. Please ask your cashier if you have questions or if you are not prompted to present your mobile device or phone number.
Earning Points At the Pump
For purchases at the pump, Members may earn points by (i) typing in the Member’s phone number when making a fuel purchase, (ii) swiping a Rewards + Debit card as the form of payment, or (iii) other method which may from time-to-time be provided. The member’s phone number will need to be previously entered into the Rewards System for this functionality to be enabled (see “Enrollment” above) and for Points to be earned for such purchases.
From time to time, due to technical or other difficulties, certain fuel pumps may not allow a Member to enter the Member’s phone number and earn Points at the pump. If you are not prompted to enter your phone number to earn Points at a fuel pump, please pay inside the store to be awarded your Points.
For qualifying purchases of Qualifying Products inside participating locations as well as at the pump as described above, Members may earn Points according to the formula specified in the Rewards Points Terms.
All Rewards and Coupons redemptions are subject to availability of applicable merchandise.
- Tier Level Rewards: Your Tier Level Reward will be loaded onto your account based upon your purchase activity at participating RaceTrac locations. In order to redeem your Tier Level Reward, you will need to (i) present your mobile device displaying your Rewards barcode on the Mobile App to the sales associate at the time of eligible purchase, and the sales associate must scan the barcode, (ii) enter the phone number associated with your account, or (iii) swipe/scan your Rewards+ debit card.
- In-System Rewards: When you redeem an In-System Reward, you are redeeming the corresponding Points accrued on your account to earn such In-System Reward. (Your In-System Rewards will display the number of Points you will be redeeming if you elect to redeem the applicable In-System Reward.) Alternatively, you may choose to not redeem an In-System Reward (and associated Points) and instead continue saving such earned Points to earn different In-System Rewards. When making a purchase redeeming an In-System Reward using Points, you will need to (i) present your mobile device displaying your Rewards barcode on the Mobile App to the sales associate at the time of eligible purchase, and the sales associate must scan the barcode, (ii) enter the phone number associated with your account, or (iii) swipe/scan your Rewards+ debit card.
- Coupons: To redeem a Coupon, you will need to (i) present your mobile device displaying your Rewards barcode on the Mobile App to the sales associate at the time of eligible purchase, and the sales associate must scan the barcode, (ii) enter the phone number associated with your account, or (iii) swipe/scan your Rewards+ debit card.
- Substitutions: No substitutions or cash refunds are allowed.
- No Returns: No returns or exchanges on purchases using redeemed Points. Once Points are redeemed, Points cannot be credited back to a Member’s account.
Member Information and Communications
IF YOU DO NOT AGREE TO THE SMS TERMS, YOU SHOULD NOT AGREE TO RECEIVE TEXT MESSAGES FROM RACETRAC, OR PARTICIPATE OR ENROLL IN THE RaceTrac Rewards SMS program. You acknowledge and agree that you have read and understood the SMS Terms, and that the SMS Terms have the same force and effect as a signed agreement.
We may change, modify, suspend, terminate and/or eliminate the RaceTrac Rewards SMS program and/or update or modify the SMS Terms at any time and in our sole discretion. Any changes or modifications to the SMS Terms will be effective immediately, unless otherwise stated, upon posting the changes or modifications to https://www.racetrac.com/Terms-of-Use and you waive any right you may have to receive notice of any such changes or modifications.
RaceTrac Rewards SMS Program Description
Through the RaceTrac Rewards SMS program we may send you promotions, offers and other communications related to RaceTrac Rewards via SMS message.
How to Opt-Out
You can cancel your participation in the RaceTrac Rewards SMS program at any time. Just text "STOP" to the 24746. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again. Note that this will only opt you out of the RaceTrac Rewards SMS program. You will remain opted in to other RaceTrac communications.
If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at firstname.lastname@example.org or by calling 888-636-5589.
Carriers are not liable for delayed or undelivered messages. Supported carriers may change from time to time in the sole discretion of RaceTrac.
As always, message and data rates may apply for any messages sent to you from us and to us from you, in addition to any roaming charges, if applicable. You may receive multiple messages from us on a weekly basis. If you have any questions about your text plan or data plan, please contact your wireless provider.
Your Mobile Telephone Number
You represent that you are the account holder for the mobile telephone number(s) that you provide to RaceTrac, and you are solely responsible for notifying RaceTrac immediately if you change your mobile telephone number. You agree to indemnify RaceTrac for all claims, losses, actions, liabilities, fines, expenses, and damages related to or caused in whole or in part by (i) your provision of a telephone number for which you are not the account holder or (ii) your failure to notify RaceTrac if you change your telephone number, including, but not limited to, all claims, losses, actions, liabilities, fines, expenses, and damages related to or arising under the Telephone Consumer Protection Act.
To receive text messages from RaceTrac in connection with age-restricted offers from RaceTrac Rewards, you must be a resident of the United States and 21 years of age or older. You represent that you have entered your correct age when asked for confirmation at enrollment.
Accounts and Passwords
You are solely responsible for maintaining the confidentiality of your account information, including your email, username, phone number, and password, and for any and all activity that occurs under your account, including all orders placed through your account. You agree to notify RaceTrac immediately of any unauthorized use of your account or password. You may not use the account, user name or password of any other individual or company at any time without the express written permission and consent of the holder of the account, user name or password. RaceTrac will not be liable for any loss or damage arising from your failure to keep your account information confidential, notify RaceTrac of any unauthorized use of your account, or other failure to comply with this paragraph.
In the event you wish to delete your RaceTrac Rewards account, please contact RaceTrac Guest Engagement to request user data deletion at email@example.com or by calling 1-888-636-5589
- There is currently no membership fee associated with the Rewards Program. Points accumulated are promotional and have no cash value.
- Members may not sell, transfer or assign Points. (Members may transfer offers made available through the Rewards System, but only as described above in the “Earning Rewards” section.) A member may have only one Rewards Program account.
- We reserve the right to offer additional and/or different Rewards Program benefits to some members based on geographic location, Rewards Program participation, purchase activity or other criteria as determined by us. Some of our special promotional offers, benefits, and communications also may be based on Member usage or purchase volume or type of purchases.
The Rewards Program is for your personal noncommercial use only.
If you have any questions about these Rewards Terms, please refer to the FAQs at www.RaceTrac.com or contact RaceTrac at guest@RaceTrac.com.